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Returns policy


If you would like to exchange or refund your item, please note that the item must be received within 14 days of purchase. Returns within 14 days of purchase or receipt will be eligible for a full refund.  Returns over 14 days but within one month will be refunded as a store credit and returns out with these timings will not be accepted. Items must be returned new, unused and with all original garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. Please note JAX is not liable for goods that do not arrive. Please ensure you obtain proof of purchase from your chosen courier and use a tracking service where appropriate. 

To return your product, you should mail your product to:  JAX, Barrs Yard, No 1 Bath Road, Hungerford, Berkshire, RG17 0HD


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to:  JAX, Barrs Yard, No 1 Bath Road, Hungerford, Berkshire, RG17 0HD


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Please do not hesitate to contact us if you have any queries:


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